Refund Policy

Last updated: 14 November 2026

1. 14-day refund on your first payment

New Premium subscribers, monthly or yearly, can ask for a full refund within 14 days of their first payment, for any reason. Write to hello@marmelow.com from the email on your account, or reply to your receipt. Premium ends as soon as the refund is made.

2. Renewals

We email you before every yearly renewal. If you forgot to cancel and write to us within 7 days of a yearly renewal, and you haven't downloaded files since it renewed, we'll refund that renewal. Monthly renewals aren't refunded, but you can cancel at any time to stop the next one.

3. Cancelling

Cancel from the link in your receipt or from your Marmelow account. Nothing more is charged, and you keep Premium until the end of the period you already paid for.

4. Your legal right of withdrawal (EU and UK)

Consumers in the EU and UK normally have 14 days to withdraw from an online purchase. For digital content, this right ends once you agree to start downloading during those 14 days. Our 14-day refund in section 1 gives you the same protection anyway, even after you have downloaded files.

5. Problems with files

If a file doesn't work, write to us with a screenshot and your slicer settings. We'll fix it, give you a working file, or refund you.

6. How refunds are paid

Refunds are made by Lemon Squeezy, our merchant of record, to the payment method you used. They usually appear within 5 to 10 working days, depending on your bank.

7. Physical kits

Lamp kits sold through partner shops (such as Amazon) follow that shop's return policy.